Returns & Refunds policy

Social Scribe & Scribble | Pure Spark Media

Thank you for purchasing educational resources from Social Scribe & Scribble.

Digital Product Purchases

Our educational resources are delivered digitally, including downloadable PDFs, printable activities, and other digital materials.

Because digital products are accessible immediately after purchase, all digital product sales are generally final once the files have been delivered or accessed, except where refunds are required by applicable law.

We encourage customers to review product descriptions and included materials before completing their purchase.

Download or Product Issues

We want you to have a positive experience with our resources.

If you receive an incorrect file, experience difficulty accessing your purchase, or discover a technical issue with a product, please contact us so we can help resolve the problem.

If an issue cannot reasonably be corrected, we will review the circumstances and determine an appropriate resolution, which may include a replacement or refund.

Contact Us

For questions about a purchase or assistance with digital downloads, please contact:

scribe@puresparkmedia.com

Please include your order number and a brief description of the issue.

Parent Coaching Services

This policy applies to digital educational products only.

Parent coaching sessions, packages, and educational services are subject to separate scheduling, cancellation, and refund terms provided during enrollment.